Home > l10n, Usability > Once bitten by Open Source, hooked forever?

Once bitten by Open Source, hooked forever?

So some would claim. But having just read the news from Munich, I would re-iterate the need for some soul-searching as to the truth of that claim. The news being that the City of Munich, having decided to switch from Microsoft to Linux in 2004, is considering going back to Microsoft. Sure, there may be some shady business involved but reading the article, there are valid problems that the users are raising.

There are undeniable benefits of Open Source stuff and I won’t bore everyone with going into them again. And undoubtedly some issues stem from users just being so used to Microsoft. But what stood out for me was the comment Munich’s mayor Dieter Reiter made about the complications with managing email, calendars and contacts and that in his view, Linux is sometimes behind Microsoft.

Now before y’all start listing the amazing tools I can sudo onto my Ubuntu machine, that’s not the point. The point is that what Microsoft does offer and which still eludes the Open Source scene is integration and end-user friendliness. Ubuntu sort of makes a stab at that but in my view still falls short.

I will forgo my usual verbosity and simply pose some questions:

  1. Was it really smart of Mozilla to ditch the official development of Thunderbird (their email client) and Lightning (the calendar that goes with it)? Rather than integrating it further with Firefox and coming up with a webmail service based on it?
  2. Why is there still so little cross-project coordination and cooperation in the Open Source scene?
  3. Could this be a painful lesson that OS is not an addictive drug to most users and that they will come off it if they’re having a bad trip? Does this mean that the cavalier way in which most OS projects approach issues of usability and the user interface are coming round big time to bite us?

Don’t get me wrong. I still think it’s the only sustainable way forward, especially for SMLs (small to medium locales). But pride in amazing code will not cut the mustard with Mrs McGinty down the road who just wants something she can use out of the box and link to her phone and with a calendar for her webmail so she won’t forget her next appointment with the orthodontist. Without resorting to command lines that would make Linus weep.

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