Hidden, hidden, gone?

I’m compuzzled, as my old flatmate would say. Why is it that software projects often hide their MC900319516nicest features away in the dark little corners of a site? Are they afraid it might be successful? Are they trying to hedge their bets in case it flops? Or are the explanations even more complicated?

Not sure I have the answer but let me expand with an example or two to begin with. You may remember my post on doing predictive texting in Gaelic, Irish and Manx. A short while ago, when talking to the developers over at Adaptxt learned to my dismay that while they were keen on enabling the technology on iPhone and Windows Phones, neither was going to happen. I already knew about iPhones being anal-retentive when it comes to localization and entry methods but I was dismayed that Windows seemed to be going down the same root. Not that I have or will have a Windows Phone but I’m not the measure of things. Other people might well buy one. Wait, so we may well get a localized version of the Windows Phone but no predictive texting in Gaelic? Surely not… So I decided to do a little digging and found that apart from the developers at Adaptxt sadly being right, the Windows Phone site has a feature suggestion tool.

Incidentally, we have a small campaign going to lobby Microsoft to allow 3rd Party Entry Methods (or, in English, the option for people to develop, offer and install tools like predictive texting in languages Microsoft isn’t interested in). Every vote counts 🙂

But anyway, it’s a nice idea, a feature suggestion page. So why is it hidden underneath so many layers? I actually have no idea how you’re supposed to reach that page from the front page and only happened to chance across it through some crafty manipulation of Google (I’m not a developer but I’m very good at finding stuff on the web…). Are they afraid people might actually participate en masse? Are they worried a developer might have to confront the fact that in reality, feature X sucks?

Google went through an even stranger metamorphosis. Back in the early days when Google was still new, they tried very hard to get folk involved and localization featured quite prominently in that. So the link to the Google In Your Language project was quite prominent and, naturally, I jumped at the chance of putting Gaelic on Google. What happened then was a bit like the St Brigid’s cross shrinkage in the RTÉ logo… first the prominent link went. Well.. ok, I had bookmarked it and it wasn’t that hard to find via a search. The the associated forum went dead. Then Google In Your Language was axed (of course without telling the translators). Bizarrely, the page is still up proclaiming that

Google believes that fast and accurate searching has universal value. That’s why we are eager to offer our service in all the languages scattered upon the face of the earth. We need your help to make this a reality.

You can volunteer to translate Google’s help information and search interface into your favorite language. By helping with our translation process you ensure that Google will be available in your language of choice more quickly and with a better interface than it would have otherwise. There is no minimum commitment. You can translate a phrase, a page or our entire site. Once we have enough of the site translated, we will make it available in the language you are requesting.

If you are interested in helping us, please read the translation style guide, frequently asked questions list, and the legal stuff. Then click on the link at the right to sign up as a volunteer.

We hope you enjoy working on our Google translation project and thank you for helping to make Google a truly worldwide web service.

Ha bloody ha. These days the cynical part of myself poses the question if they had always planned this or if this was something that just happened? We’ll probably never know as nobody knows nutting or at least nobody is telling us nuttin. But I wouldn’t put it past them to have done the cynical thing.

Or maybe organisations like Microsoft and Google are just as badly organised as smaller organisations. I know of at least one online dictionary project where the publisher, an academic institution, ummed and erred about whether to produce a digital searchable version of dictionary or not. Over several years. When it looked like they were just going to let it die a silent death, someone with a bit of chutzpah just did it and stuck in on a corner of the institutions website. At some point it had become such an institution that it was quietly accepted as the status quo – which of course also meant they didn’t have to support it financially. Accident or design? Who knows. Badly organised in any case.

So is it just sheer incompetence, a lack of imagination or empowerment, too many or not enough hoops that one has to jump through? I don’t know but it sure is annoying… in this spirit, time for a glass of Chambord a kind soul donated. Slàinte mhòr!

4 replies on “Hidden, hidden, gone?”

Years ago I was working on a website (whose name I won’t mention) where I was asked to hide the feedback form somewhere deep so that “only very few people find it”. I kid you not.

I guess some features only exist so that you can *say* you have them, not for people to actually *use* them. Feedback forms and various other “audience participation” features in particular tend to be afflicted by this.

LOL it probably is the way of the word but it’s still depressing. Especially the fact that there was probably someone in ancient China or Greece complaining about the same sort of thing.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s